Policies & FAQs

Find your answers to our most frequently asked questions below.

New Policies and Procedures

Cancellation Policy

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*All cancellations or changes must be made 24 hrs prior to appointment. Any cancellations or changes within 24 hrs will be charged 50% of booked services. No shows will be charged 100% of the service price. This includes same-day appointments. Cancellations must be done by Phone Call.

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Covid-19 Policy and Procedure Guidelines

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Due to Covid-19, we have updated our procedures of service. Please read and review our new procedures and sanitation guidelines prior to coming into your appointment.

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Before your appointment

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1. There will be no waiting inside of LashBar™. This is to follow the social distancing guideline and to help reduce the spread of bacteria and viruses. We will have a seating area outside of our salon or you may wait in your car and we will send you a text message letting you know that we are ready for you. Please do not come with any children or family member who is not scheduled for service.

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2. For the safety of other customers and employees, we will have a temperature reading at entry.

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3. To follow state order, it will be mandatory to wear a face mask. Please be courteous and wear a face mask. No face mask, no entry.

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4. All consultations will be done at a safe distance. 

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5. We will not be offering any complimentary drinks at this time.

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During your appointment

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1. All stylists are required to wash their hands thoroughly before and after each service. Furthermore, all stylist will sanitize their hands prior to starting service.

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2. To eliminate any contamination, we will temporarily not offer a blanket. Please dress comfortably and covered.

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3. We will take every precaution to ensure your safety during your service.

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Check out

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1. We will not be accepting cash. All payments and tips must be paid with a credit card. You may also make payments with your phone and through our mobile app. Click here for apple and here for android to download our app.

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Our LashBar™ team will be geared and equipped with proper safety PPE.

 

1. Face Mask

2. Face Shield

3. Plexishield at receptionist desk

 

We will also continue to sanitize our lash stations after each service.

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We are committed to the safety, sanitation, and well being of our customers and employees. We will continue to update and refine our guidelines dependent on what our state requires. We will inform you every step of the way. 

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Thank you for always supporting us and look forward to servicing you soon.

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Other Business Lash Fill Policies

Choosing a new Lash provider can be stressful. We want your transition to be as seamless as possible, therefore we offer a Consultation on your first visit to best assess your current lashes. Unlike many other salons, we never charge a fee for this service. If you have existing lash extensions done by a non-Lashbar™ salon and the application is not of LASHBAR™ standards of quality (i.e lashes are clustered, not isolated properly, or do not have flow); we will recommend either having our stylist remove your current set or waiting until the current lashes have shed before coming in for a Full Set service. It is our goal to provide transparent and up front pricing to all our clients. When our Stylists recommend removing existing sets, or other fill options, it is to ensure that all clients receive services which adhere to our strict standards of quality, and walk out our door with the pleasing look of uniformly well-applied lashes! ​ If you are unsure of which fill may apply to your current lashes, please give us a call for a phone consultation



Current Lashbar client service fill upgrade policy

If you are a current LASHBAR™ client and looking to upgrade your service (ie: Classic fill to Hybrid fill, Hybrid fill to Volume fill, or Volume fill to Mega Volume fill), the following costs will be added.



New LASHBAR™ Fill Despriptions

FILL – Typically is 2 weeks after last appointment. Client must have at least 70% of lash extensions retained to be able to book this service. If you do not qualify for a LASHBAR™ FILL, due to percentage of lashes remaining or time since last lash fill by a Lashbar™ location, you will be charged for the fill price of a FILL PLUS service due to % of lash extension retention remaining. FILL PLUS – Typically is 3 weeks after last appointment. Client must have at least 50-60% of lash extensions retained to be able to book this service. If you do not qualify for a FILL PLUS, due to percentage of lashes remaining or time since last lash fill by a Lashbar™ location, Lashbar™ stylist(s) reserves the right to consider a FULL SET service and price due to percentage of lash extension retention remaining.



Cancellation & No Show Policy

All cancellations or changes must be made 24 hrs prior to appointment. Any cancellations or changes within 24 hrs will be charged 50% of booked services. No shows will be charged 100% of service price.



LASHBAR™ Lash Guarantee

At LASHBAR™ we strive to provide the highest quality lashes and service. All lash extension services are backed by a 5 day guarantee* with a purchase of a LASHBAR™ Lash Cleanser. If your lash extensions shed over 50% prior to your next fill appointment we will re-apply the set or fill, free of charge, provided you notify us within the 5 day guaranteed period AND rebook. *LASHBAR™Lash cleanser is a required purchase in order to receive 5 day guarantee. Our lash cleanser is specially formulated with our lash extensions and adhesive. We cannot be responsible for lash retention issues when unknown chemicals are used.



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9705 Carroll Centre Rd #100 San Diego, CA 92126 (858) 480-5274    ©2020 Lashbar LLC. All Rights Reserved