Policies & FAQs
Find your answers to our most frequently asked questions below.
Policies and Procedures
Cancellation and Rescheduling Policy
*All cancellations or changes must be made 24 hrs prior to appointment. Any cancellations or changes within 24 hrs will be charged 50% of booked services. Failure to show without notice will require full payment of service booked. Any modifications or cancellations to appointments booked the same day must be made within 1 hour after booking or the cancellation charge policy applies. Cancellations must be done by Phone Call or Text. Voicemails are accepted. Please note that emails will NOT be accepted.
Late Policy
1. Any appointments that are more than 15 mins late may be subject to rescheduling/cancellation with fees.
2. You may not be late for Keratin Lash Lifts as it requires the full amount of time to complete service.
Deposit Disclaimer
Deposits are required on services that need specific technicians and will be applied toward the services on the day of your appointment. Deposits are non-refundable.
Covid-19 Policy and Procedure Guidelines
Due to Covid-19, we have updated our procedures of service. Please read and review our new procedures and sanitation guidelines prior to coming into your appointment.
Before your appointment
1. There will be no waiting inside LashBar™. This is to follow the social distancing guideline and to help reduce the spread of bacteria and viruses. We will have a seating area outside of our salon or you may wait in your car and we will send you a text message letting you know that we are ready for you. Please do not come with any children or family member who is not scheduled for service.
2. For the safety of other customers and employees, we will have a temperature reading at entry.
3. Each salon has different mask policies. Please be courteous and respect their policies. Some salons have masks available on request.
4. All consultations will be done at a safe distance.
5. We will not be offering any complimentary drinks at this time.
During your appointment
1. All stylists are required to wash their hands thoroughly before and after each service. Furthermore, all stylist will sanitize their hands prior to starting service.
2. To eliminate any contamination, we will temporarily not offer a blanket. Please dress comfortably and covered.
3. We will take every precaution to ensure your safety during your service.
Check out
1. Payments and tips can be paid with cash or a credit card. You may also make payments with your phone and through our mobile app. Click here for apple and here for android to download our app.
Our LashBar™ team will be geared and equipped with proper safety PPE.
1. Face Mask
2. Face Shield
3. Plexishield at the front desk
We will also continue to sanitize our lash stations after each service.
We are committed to the safety, sanitation, and well-being of our customers and employees. We will continue to update and refine our guidelines dependent on what our state requires. We will inform you every step of the way.
Thank you for always supporting us and look forward to servicing you soon.
Still Have Questions?
Feel free to find your preferred location's contact information below and give us a call.