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Policies & FAQs

Find your answers to our most frequently asked questions below.

Policies and Procedures

Cancellation and Rescheduling Policy

*All cancellations or changes must be made 24 hrs prior to appointment. Any cancellations or changes within 24 hrs will be charged 50% of booked services. Failure to show without notice will require full payment of service booked. Any modifications or cancellations to appointments booked the same day must be made within 1 hour after booking or the cancellation charge policy applies. Cancellations must be done by Phone Call or Text. Voicemails are accepted. Please note that emails will NOT be accepted. 

Late Policy

1. Any appointments that are more than 15 mins late may be subject to rescheduling/cancellation with fees.

2. You may not be late for Keratin Lash Lifts as it requires the full amount of time to complete service.

Deposit Disclaimer

Deposits are required on services that need specific technicians and will be applied toward the services on the day of your appointment. Deposits are non-refundable. 

Covid-19 Policy and Procedure Guidelines

Due to Covid-19, we have updated our procedures of service. Please read and review our new procedures and sanitation guidelines prior to coming into your appointment.

Before your appointment

1. There will be no waiting inside LashBar™. This is to follow the social distancing guideline and to help reduce the spread of bacteria and viruses. We will have a seating area outside of our salon or you may wait in your car and we will send you a text message letting you know that we are ready for you. Please do not come with any children or family member who is not scheduled for service.

2. For the safety of other customers and employees, we will have a temperature reading at entry.

3. Each salon has different mask policies. Please be courteous and respect their policies. Some salons have masks available on request.

4. All consultations will be done at a safe distance. 

5. We will not be offering any complimentary drinks at this time.

During your appointment

1. All stylists are required to wash their hands thoroughly before and after each service. Furthermore, all stylist will sanitize their hands prior to starting service.

2. To eliminate any contamination, we will temporarily not offer a blanket. Please dress comfortably and covered.

3. We will take every precaution to ensure your safety during your service.

Check out

1. Payments and tips can be paid with cash or a credit card. You may also make payments with your phone and through our mobile app. Click here for apple and here for android to download our app.

Our LashBar™ team will be geared and equipped with proper safety PPE.

 

1. Face Mask

2. Face Shield

3. Plexishield at the front desk

 

We will also continue to sanitize our lash stations after each service.

We are committed to the safety, sanitation, and well-being of our customers and employees. We will continue to update and refine our guidelines dependent on what our state requires. We will inform you every step of the way. 

Thank you for always supporting us and look forward to servicing you soon.

Still Have Questions?

Feel free to find your preferred location's contact information below and give us a call.

  • Cancellation; No Show Policy
    All cancellations or changes must be made 24hrs prior to appointment. Any cancellations or changes within 24hrs will be charged 50% of booked services. Any modifications or cancellations to appointments made the same day must be made within 1 hour after booking to avoid cancellation fees. Appointments booked same day must be canceled or modified within 1 hour of booking to avoid cancellation/modification fees. We accept phone calls and voicemails for cancellations. Emails are not accepted. No shows will be charged 100% of service price.
  • Why do you need my credit/debit card on file to hold an appointment?
    Due to our 24 hour cancellation/ no show policy we need to hold a card on file to book an appointment. Your card on file will not be charged until after your appointment and can be changed/updated at any time.
  • Other Business Lash Fill Policies
    Choosing a new lash provider can be stressful. We want your transition to be as seamless as possible, therefore we offer a consultation on your first visit to best assess your current lashes. We always recommend choosing a fill service that gives you the best allotted time. If you are unsure, please call the location desired for help. If you have existing lash extensions done by a non-LashBar™ salon and the application is not of LashBar™ standards of quality (i.e. lashes are clustered, not isolated properly, or damaging your lashes); we will recommend either having our stylist remove your current set or waiting until the current lashes have shed before coming in for a Full Set service. It is our goal to provide transparent and upfront pricing to all our guests. When our Stylists recommend removing existing sets, or other fill options, it is to ensure that all guests receive services that adhere to our strict standards of quality and walk out our door with the pleasing look of uniformly well-applied lashes! Please keep in mind that each LashBar™ is independently owned and operated. Some locations will not work on fills that at not done by a LashBar™ salon. Please call the location to ensure that they will be able to execute the fill. ​
  • Current LashBar™ guest service fill upgrade policy
    If you are a current LASHBAR™ guests= and looking to upgrade your service (ie: Classic fill to Hybrid fill, Hybrid fill to Volume fill, or Volume fill to Mega Volume fill), there is an upgrade charge of $25.
  • New LASHBAR™ Fill Despriptions
    FILL – Typically occurs 2 weeks after last appointment. Guest must have at least 70% of lash extensions retained to be able to book this service. If you do not qualify for a LASHBAR™ FILL, due to percentage of lashes remaining or time since last lash fill by a LashBar™ location, you will be charged for the fill price of a FILL PLUS service due to % of lash extension retention remaining. FILL PLUS – Typically occurs 3 weeks after last appointment. Guest must have at least 50-60% of lash extensions retained to be able to book this service. If you do not qualify for a FILL PLUS, due to percentage of lashes remaining or time since last lash fill by a LashBar™ location, LashBar™ stylist(s) reserves the right to consider a FULL SET service and price due to percentage of lash extension retention remaining.
  • LASHBAR™ Lash Guarantee
    At LashBar™ we strive to provide the highest quality lashes and service. All lash extension services are backed by a 5 day guarantee* with a purchase of a LashBar™ Lash Cleanser. If your lash extensions shed over 50% prior to your next fill appointment we will re-apply the set or fill, free of charge, provided you notify us within the 5 day guaranteed period AND rebook. *LashBar™ Lash cleanser is a required purchase in order to receive 5 day guarantee. Our lash cleanser is specially formulated with our lash extensions and adhesive. We cannot be responsible for lash retention issues when unknown chemicals are used.
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